• Plan vehicles order, arrange for stock allocation and update principal.
• Arrange vehicle logistic arrangement for all branches.
• Monitor ageing stock level and push for delivery.
• Ensure achievement of wholesales incentives from principal.
• Compile and update finance department on branches’ outstanding claims against principal.
• Update and advise finance department on vehicle payment due to principal.
• Prepare monthly reporting consists of branch target achievements, commissions, incentives and sales/marketing activities organized throughout the month.
• Responsible for the preparation of sales AMP for all branches and review with Head/Chief Operating Officer within the agreed timeline.
• Coordinate with CRM department to ensure customer complaints are attended to for the conformance with company public relations policies and procedures.
• Responsible in ensuring the branches sales operational and business directions are aligned to the overall operation goal and meet the company objective.
• Undertake other special assignments, ad-hoc functions and related duties as and when required by the superior.

• Generate new accounts / sales to meet the monthly sales target
• Prepare quotation / proposal / presentation to clients
• Doing market research on latest trends
• Ensure overall smooth running of sales activities and operations
• Control, monitor and follow up payment collection within targeted timeline.
• Initiate client visits to build up customer rapport and maintain good relationships
• Prospecting new corporate business for car hire and lease.
• Attend existing corporate accounts, provide promotional info / product knowledge.
• Assure all relevant documents and billings been forwarded to customers.
• Work closely with current and potential customers to understand their needs / potential business.
• Follow each order through to delivery and check on customer satisfaction.
• Undertake any other duties as and when assigned by Superior.

• Own the management reporting dashboard: update, analyze, track and monitor the performance for all business segments
• Ensure the related info are cascaded to the whole group
• Custodian/Owner of MyAvis, Facility Management System, Rent Car and other related systems to Avis’s business operations
• Ensure that all related system is aligned with the business requirements and are fully optimized
• Lead related system development/enhancement initiatives as and when required
• Track on-going projects status end to end, resolve the arising issues and ensure projects are completed on time
• Work closely with strategic planner to identify and improve overly cumbersome processes that could be streamlined and made more efficient via process automation
• Provide report and track the team’s weekly deliverables / assigned tasks, monitor the progress and ensure all deadlines and priorities are being met based on the committed timelines.
• Oversee and manage key projects from inception to completion, ensuring they are delivered on time, within scope, and within budget.
• Collaborate with cross-functional teams to ensure successful execution of strategic initiatives.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Provide leadership and guidance to junior team members.
• Foster a culture of continuous improvement and innovation within the department.
• Collaborate with other departments to ensure alignment of strategies and objectives.

• Develop and execute strategic plan to achieve sales target and expand customer base.
• Ensure overall sales performance and operational expenditure in according to the Annual Management Plan (AMP).
• Coordinate stock for new and used vehicle, match with pricing strategies and customer networks.
• Responsible on the stock movement, availability, ordering and reporting. Liaise with head office on any matters pertaining to sales operations.
• Analyze sales performance, monitor individual achievement and development, ensure sales team is equipped with adequate training.
• Responsible on sales profitability by planning, implementing and monitoring tactical campaign / initiatives and compliance to Standard Operating Procedures (SOPs).
• Liaise with Marketing Department, After Sales Department or any internal / external stakeholders to initiate sales activities.
• Emphasize on generating business excellence from integrity, customer focused, learning organization, innovation, pride and quality throughout effective management skills.
• Build good image of Volkswagen and Principal VPCM, EON Bhd and DRB-HICOM Bhd, maintain excellent networking with potential customers.
• Deal with all complaints amicably, manage operating cost, good practices and ensure process transparency.
• Perform any other assignments as and when required by the Superior / Management.

• Develop and implement comprehensive sales strategies to meet or exceed revenue targets.
• Analyze market trends, competitive landscape, and customer needs to identify opportunities for growth.
• Set and monitor sales objectives, KP|s, and performance metrics.
• Collaborate with other department to ensure a cohesive approach to customer acquisition and retention.
• Monitor and report on sales performance, trends, and yearly forecasts
• Prepare quotation / proposal / presentation to clients
• Ensure overall smooth running of sales activities and operations
• Build and maintain strong relationships with key clients and stakeholders.
• Develop strategies for expanding business with existing clients and acquiring new ones.
• Oversee major negotiations and contracts to ensure alignment with company goals.
• Control, monitor and follow up payment collection within targeted timeline.
• Initiate client visits to build up customer rapport and maintain good relationships
• Prospecting new corporate business for car hire and lease.
• Servicing existing corporate accounts.
• Assure all relevant documents and billings been forwarded to customers.

• Assist the Head of B&P Automotive Retails in executing and leading the company’s strategic vision, mission, and direction based on established policies to achieve overall objectives.
• Ensure that all brands adhere to standard repair methodologies and manufacturer standards.
• Ensure that all B&P EON Bhd agreements align with DRB-HICOM terms and policies with the legally binding agreements.
• To ensure the subcontractors aligns with our standards, follow the established assessment and guideline process.
• Develop and implement B&P marketing strategies that align with the broader marketing goals of B&P Automotive Retails.
• Ensure that all B&P Automotive Retails brands are well-trained for new functions or modules with the new system, such as Bodynet or B&P WFM.
• Standardize B&P Trading Policy and align with insurance companies and principals.
• Identify potential risks for the respective business units and recommend actions to minimize risks and ensure the security and safety of assets and resources.
• Supervise / implement daily excellent housekeeping of building, administration office, reception, workshop, stores and entire compound of service center.
• Responsible for timely business reports / documents submission and implement proper filing system for easy reference and timely submission.
• To handle, resolve/analyze customer complaints, comeback / carry over jobs and strive for continuous improvement in branch customer satisfaction index
• Place emphasis on generating business excellence from integrity, customer focused, learning organization, innovation, pride and quality throughout service center and company.
• Build good image of EON Bhd and builds an excellent rapport with internal / external customers.
• Responsible in SOPs, ISO, DOE, Safety & Health and local authorities’ /DOSH compliance.
• Responsible for the maintenance of B&P Hub facilities, buildings and tools and equipment.

Role Purpose 

To provide operational and system support for EON sales Agency, prepare monthly report, accurate data management, track leads, and timely delivery of tools and resources that drive agent productivity and sales growth.

Operations & System Support

• Process agent registrations, ensure CRM access is set up, and maintain accurate agent records.
• Handle daily agent queries and manage related documentation in compliance with company guidelines.
• Track and update lead submissions, ensuring follow-up through booking, registration, and disbursement stages.
• Assist in preparing incentive and commission reports.
• Process all agent commission payouts accurately and within agreed timelines, ensuring compliance with internal controls, approval workflows, and financial policies.
• Coordinate the distribution of sales support tools (e-brochures, campaign materials, etc.).
• Support the agent acquisition process and assist in onboarding activities.
• Monitor and report on new agent performance.

Reporting & Coordination

• Compile, validate, and update operational reports for management review.
• Maintain detailed audit trails of commission disbursements and incentive payments for transparency.
• Liaise with marketing, IT, finance, and sales support teams to ensure smooth execution of campaigns and operational requirements.
• Provide data-driven insights to support decision-making on agent productivity and sales performance

• Increase customer satisfaction by performing minor /major service / repair correctly and clean the first time.
• Accomplish and maintain high level of quality, productivity and efficiency, achieves daily, weekly and monthly sales target thus maintain low rate of comeback repairs or complaints.
• Accurately and timely perform all work instruction stipulated in service orders assigned by job controller / service foreman; provide written report for additional jobs when necessary.
• Immediately inform service foreman on any work delays whenever jobs are unable to meet actual flat rate time.
• Return all replaced parts to customer after each repair and be prepared to work extra time when requested by management.
• Maintain clean tools, equipment, facilities, environment and general workshop housekeeping at all time.
• Responsible for vehicle security and safety while in service center. Follows work rules and service center safety & health practices relating to operation of shop tools, use of personal safety devices and housekeeping.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Responsible in SOPs, ISO, DOE, Safety & Health and local authorities compliance. Provide excellent customer service and ensure increased in retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company’s profitability.
• Responsible to perform other duties requested by superior.