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Executive - Corporate Sales

Sales & Marketing

Location: EON Head Office, Glenmarie Shah Alam

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Executive - Sales Coordinator

Sales

Location: HASB, Seremban

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Senior Executive - Commercial Sales

Commercial Vehicles

Location: EON Head Office, Glenmarie Shah Alam

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The Smart Drivers Program

Internship

Location: EON Head Office, Glenmarie Shah Alam

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Senior Technician

After Sales

Location: Bayan Lepas, Pulau Pinang

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Service Advisor

After Sales

Location: Bayan Lepas, Pulau Pinang

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Technician

After Sales

Location: Bayan Lepas, Pulau Pinang

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Executive - Customer Relation

After Sales

Location: Bayan Lepas, Pulau Pinang

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Executive - Customer Relation

Sales

Location: Bayan Lepas, Pulau Pinang

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Executive - Service & Warranty Admin

After Sales

Location: Bayan Lepas, Pulau Pinang

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Marketing Strategist

Sales

Location: Bayan Lepas, Pulau Pinang

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Part Specialist

After Sales

Location: Bayan Lepas, Pulau Pinang

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Sales Admin

Sales

Location: Bayan Lepas, Pulau Pinang

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Sales Consultant

Sales

Location: Bayan Lepas, Pulau Pinang

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Sales Manager

Sales

Location: Bayan Lepas, Pulau Pinang

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Service Manager

After Sales

Location: Bayan Lepas, Pulau Pinang

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Job Description / Scope :

  • Generate new accounts / sales to meet the monthly sales target
  • Prepare quotation / proposal / presentation to clients
  • Doing market research on latest trends
  • Ensure overall smooth running of sales activities and operations
  • Control, monitor and follow up payment collection within targeted timeline.
  • Initiate client visits to build up customer rapport and maintain good relationships
  • Prospecting new corporate business for car hire and lease.
  • Attend existing corporate accounts, provide promotional info / product knowledge.
  • Assure all relevant documents and billings been forwarded to customers.
  • Work closely with current and potential customers to understand their needs / potential business.
  • Follow each order through to delivery and check on customer satisfaction.
  • Undertake any other duties as and when assigned by Superior.

Job requirements / Skillset :

  • Possess at least Diploma / Bachelor’s Degree / Master’s Degree in Business Administration / Marketing or any other related discipline.
  • Possess at least 2 years’ experience in Corporate Sales / Fleet is an added advantage.
  • Proficient in Microsoft Office.
  • Possess excellent communication and presentation skills, both in Bahasa Malaysia and English.
  • Possess pleasant personality, good customer service skills.

Job Description / Scope :

  • Develop and execute strategic plan to achieve sales target and expand customer base.
  • Ensure overall sales performance and operational expenditure in according to the Annual Management Plan (AMP).
  • Coordinate stock for new and used vehicle, match with pricing strategies and customer networks.
  • Responsible on the stock movement, availability, ordering and reporting. Liaise with head office on any matters pertaining to sales operations.
  • Analyze sales performance, monitor individual achievement and development, ensure sales team is equipped with adequate training.
  • Responsible on sales profitability by planning, implementing and monitoring tactical campaign / initiatives and compliance to Standard Operating Procedures (SOPs).
  • Liaise with Marketing Department, After Sales Department or any internal / external stakeholders to initiate sales activities.
  • Emphasize on generating business excellence from integrity, customer focused, learning organization, innovation, pride and quality throughout effective management skills.
  • Build good image of Volkswagen and Principal VPCM, EON Bhd and DRB-HICOM Bhd, maintain excellent networking with potential customers.
  • Deal with all complaints amicably, manage operating cost, good practices and ensure process transparency.
  • Perform any other assignments as and when required by the Superior / Management.

Job requirements / Skillset :

  • Bachelor’s degree in Business Administration, Marketing, or a related field. Relevant certifications or courses in sales and customer relations are a plus.
  • Minimum of 2-3 years of experience in sales coordination, sales support, or related roles, preferably in a fast-paced environment.
  • Ability to manage multiple tasks, prioritize effectively, and coordinate sales activities across teams. Experience with CRM systems and sales tracking software is a plus.
  • Strong verbal and written communication skills to liaise with customers, sales teams, and other departments. Ability to prepare reports, presentations, and communicate effectively with clients.
  • High attention to detail with the ability to identify and resolve issues in sales processes. Strong problem-solving skills to ensure smooth coordination between sales and other departments.

Job Description / Scope :

  • Develop and implement comprehensive sales strategies to meet or exceed revenue targets.
  • Analyze market trends, competitive landscape, and customer needs to identify opportunities for growth.
  • Set and monitor sales objectives, KP|s, and performance metrics.
  • Collaborate with other department to ensure a cohesive approach to customer acquisition and retention.
  • Monitor and report on sales performance, trends, and yearly forecasts
  • Prepare quotation / proposal / presentation to clients
  • Ensure overall smooth running of sales activities and operations
  • Build and maintain strong relationships with key clients and stakeholders.
  • Develop strategies for expanding business with existing clients and acquiring new ones.
  • Oversee major negotiations and contracts to ensure alignment with company goals.
  • Control, monitor and follow up payment collection within targeted timeline.
  • Initiate client visits to build up customer rapport and maintain good relationships
  • Prospecting new corporate business for car hire and lease.
  • Servicing existing corporate accounts.
  • Assure all relevant documents and billings been forwarded to customers.

Job requirements / Skillset :

  • Minimum Degree or its equivalent
  • Positive, meticulous and able to work independently as well as in a team.
  • 1-2 years of working experience is an added advantage.
  • Excellent organizing, time-management and planning skills.
  • Excellent communications skills in both Bahasa Malaysia and English (writing and verbally)
  • Excellent interpersonal skills with pleasant personality.
  • Able to work independently as well as with the team.
  • Able to work on weekend when required
  • Computer literate.

Job Description / Scope :

  • Conduct repair, diagnosis & troubleshooting work with know repair methods at reception time.
  • Increases customer satisfaction by performing minor / major service / repair correctly and clean the first time.
  • Assist outlet head in technical, warranty, workshop housekeeping and safety on daily operation.
  • Responsible for technical & warranty processing such as requisition, reports, paperwork, tracking, storage and audit.
  • Accomplish and maintain high level of quality, productivity and efficiency, achieves daily, weekly and monthly sales target thus maintain low rate of comeback repairs or complaints.
  • Accurately and timely perform all work instruction stipulated in service orders assigned; provide written report for additional jobs when necessary.
  • Immediately inform Outlet Head on any work delays whenever jobs are unable to meet actual flat rate time.
  • Return all replaced parts to customer after each repair and be prepared to work extra time when requested by management.
  • Maintain clean tools, equipment, facilities, environment and general workshop housekeeping at all time.
  • Responsible for vehicle security and safety while in service center. Follows work rules and service center safety & health practices relating to operation of shop tools, use of person safety devices and housekeeping.
  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
  • Responsible in SOP’s, ISO, DOE, Safety & Health and local authorities’ compliance. Provide excellent customer service and ensure increased in retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company’s profitability.
  • Undertake other special assignments, ad-hoc functions and related duties as and when required by the superior.

Job requirements / Skillset :

  • Minimum SKM in Automotive Technology or equivalent technical qualification.
  • At least 5 years’ hands-on experience in automotive repair, diagnostics, and troubleshooting.
  • Strong technical knowledge in minor and major repair, diagnosis, and first-time-fix practices.
  • Good understanding of warranty procedures, technical reporting, and workshop operations.
  • Able to meet productivity, quality, and efficiency targets with minimal comeback repairs.
  • Familiar with SOPs, ISO, Safety & Health, and workshop compliance requirements.
  • Responsible, disciplined, and able to guide junior technicians when required.
  • Able to communicate effectively in both written and spoken Bahasa Malaysia and English.

Job Description / Scope :

  • Present smart/ neat personal appearance. Ensure daily housekeeping a reception area/ customer-related facilities and equipment is neat, orderly arranged and clean ensuring readiness for reception daily.
  • Ensure customer and vehicle information are accurately updated and every service order is closed immediately after completion of work. Responsible for business targets (Sales and Throughput).
  • Receive/ attend to (internal & external) customer courteously, accept the vehicle and assess service/ repair needs, estimate and complete information required in service orders. Provide job explanation and obtain customer’s prior approval/ signature before commencing any service/ repair needs.
  • Perform customer care process from the appointment, reception, pre-acceptance inspection, key in customer’s repair needs, monitoring vehicle work progress, conduct a final check before delivery, job explanation during delivery, and perform follow-up with customer after three (3) days of service/ repair.
  • Ensure all vehicles and relevant documents are completed before time promised. Reconfirm all repairs requested by customers are completed and that vehicle is returned to customer in an excellent condition.
  • Follow-up vehicle progress. Contact/ liaise with customer on additional work/ estimate/ and rescheduled of promised time where necessary.
  • Promote the sale of service labor, parts, accessories, and lubricants without overselling and ensure maximum productive hours are sold ensuring minimum idle time.
  • Represent customer’s interest / concerns. Look into their service/ repairs needs and sell / promote professional services to customer, build good image of the company and enhance excellent rapport with them.
  • Ensure customer retention is maximized and complaints are minimized.
  • Process warranty claims daily and ensure the compliance of the claim’s submission with principal requirement.
  • To prepare technical report, product quality report supplement on market problems for executive’s attention
  • Handle customer’s inquiry in-person, letters / telephone calls. Perform as technical consultant, handle and resolve customer’s complaints at branch level and ensure all customer’s details are updated daily.

Job requirements / Skillset :

  • Diploma in Automotive Technology, Mechanical Engineering, or related field.
  • Minimum 1–3 years’ experience in automotive service advisor or aftersales environment is an advantage.
  • Good knowledge of automotive servicing, repair processes, and basic warranty procedures.
  • Strong customer service, communication, and sales skills.
  • Able to manage service orders, follow up vehicle progress, and meet sales and throughput targets.
  • Customer-oriented with good problem-solving and complaint-handling skills.
  • Able to communicate effectively in both written and spoken Bahasa Malaysia and English.
  • Computer literate and able to prepare basic reports.

Job Description / Scope :

  • Increases customer satisfaction by performing minor / major service / repair correctly and clean the first times.
  • Accomplish and maintain high level of quality, productivity and efficiency, achieves daily, weekly and monthly sales target thus maintain low rate of comeback repairs or complaints
  • Accurately and timely perform all work instruction stipulated in service orders assigned by job controller/service foreman; provide written report for additional jobs when necessary.
  • Immediately inform service foreman on any work delays whenever jobs are unable to meet actual flat rate time.
  • Return all replaced parts to the customer after each repair and be prepared to work extra time when requested by management.
  • Maintain clean tools, equipment, facilities, environment and general workshop housekeeping at all time.
  • Responsible for vehicle security and safety while in service center. Follows work rules and service center safety & health practices relating to operation of shop tools, use of personal safety devices and housekeeping.
  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
  • Responsible in SOPs, ISO, DOE, Safety & Health and local authorities compliance. Provide excellent customer service and ensure increased in retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company’s profitability.
  • Responsible to perform other duties requested by superior.

Job requirements / Skillset :

  • Minimum SKM qualification; Certificate or Diploma in Automotive or related technical field is an advantage.
  • Basic knowledge or experience in automotive servicing, repair, and diagnostics.
  • Able to perform work accurately with good quality, productivity, and efficiency.
  • Able to follow service orders, prepare simple reports, and manage time effectively.
  • Good awareness of workshop safety, vehicle security, and housekeeping standards.
  • Willing to comply with SOPs, Safety & Health, and relevant regulations.
  • Able to communicate in Bahasa Malaysia and/or English.
  • Fresh graduates are encouraged to apply; training will be provided.

Job Description / Scope :

  • Ensure all walk-in customer are greeted and assisted pleasantly with their enquiries.
  • Attend and provide the amicable solution in resolving customers’ enquiries and complaint.
  • Monitor that phone calls are answered within three rings.
  • Provide information on current sales/service promotion or products.
  • Monitor and prepare weekly and monthly report to Service Manager and Customer Care Department on the follow-up and reminder call status.
  • Maintaining customer data for sales and aftersales to be used for any promotional campaign (Data Cleansing).
  • Conduct customer satisfaction survey at branches.
  • Assist branch activities in achieving excellent service standard in line with OCE, PADE, CSI, SSI and ISO requirements.
  • Ensure on the cleanliness of the customer’s waiting area.
  • Smile and greet/ welcome all customers. Communicate to incoming customers, the queuing methodology and help obtain the queue no.
  • If customer vehicle from Principle, respond adequately.
  • If customer is CBJ, taxi customer, ensure that customer is fast-tracked.
  • If customer is appointment customer, respond adequately.
  • While customer waiting, inform customer of current promotions/ products.
  • Assist SA to update customers, that are returning to pick up their vehicles, the status of their vehicle (i.e. completed, washing, etc).
  • Ensure that relevant SA’s is informed that their customers have arrived for pick up.
  • Assist customer in understanding the charges when necessary.
  • Prior to customer collecting of keys, help customer fill in customer satisfaction form.
  • From time-to-time, communicate to waiting customers, status of vehicle, expected time of completion.
  • If customer shouts or is abusive, try to calm customer down, if unsuccessful refer customers to SA/SE or SM.
  • Call prospective customers using the ‘lost’ customer database.
  • Update customers on EON service packages.
  • Inform them the importance of vehicle care.
  • Secure customer appointments and book into appointment slot.mi
  • Maintain customer waiting area to high standard of housekeeping and comfort (tidy, clean, TV on appropriate channel, adequate newspapers/ magazines, etc).
  • Any duties that may be assigned by the Service Manager or Customer Care Department.

Job requirements / Skillset :

  • Bachelor’s Degree in Business Administration, Customer Service, Marketing, Communications, or related field.
  • Minimum 1–3 years’ experience in customer service, front desk, call center, or automotive service environment is an advantage.
  • Strong interpersonal and communication skills, with the ability to handle customer enquiries and complaints professionally.
  • Customer-oriented, pleasant personality, and able to remain calm when dealing with difficult customers.
  • Good organizational skills with the ability to maintain customer data and prepare simple reports.
  • Familiar with customer satisfaction standards (CSI/SSI/OCE/ISO) is an added advantage.
  • Able to communicate effectively in Bahasa Malaysia and English; additional languages are a plus.
  • Proficient in basic computer applications (MS Office, customer database systems).

Job Description / Scope :

  • Ensure all walk-in customer are greeted and assisted pleasantly with their enquiries.
  • Attend and provide the amicable solution in resolving customers’ enquiries and complaint.
  • Monitor that phone calls are answered within three rings.
  • Provide information on current sales/service promotion or products.
  • Monitor and prepare weekly and monthly report to Service Manager and Customer Care Department on the follow-up and reminder call status.
  • Maintaining customer data for sales and aftersales to be used for any promotional campaign (Data Cleansing).
  • Conduct customer satisfaction survey at branches.
  • Assist branch activities in achieving excellent service standard in line with OCE, PADE, CSI, SSI and ISO requirements.
  • Ensure on the cleanliness of the customer’s waiting area.
  • Smile and greet/ welcome all customers. Communicate to incoming customers, the queuing methodology and help obtain the queue no.
  • If customer vehicle from Principle, respond adequately.
  • If customer is CBJ, taxi customer, ensure that customer is fast-tracked.
  • If customer is appointment customer, respond adequately.
  • While customer waiting, inform customer of current promotions/ products.
  • Assist SA to update customers, that are returning to pick up their vehicles, the status of their vehicle (i.e. completed, washing, etc).
  • Ensure that relevant SA’s is informed that their customers have arrived for pick up.
  • Assist customer in understanding the charges when necessary.
  • Prior to customer collecting of keys, help customer fill in customer satisfaction form.
  • From time-to-time, communicate to waiting customers, status of vehicle, expected time of completion.
  • If customer shouts or is abusive, try to calm customer down, if unsuccessful refer customers to SA/SE or SM.
  • Call prospective customers using the ‘lost’ customer database.
  • Update customers on EON service packages.
  • Inform them the importance of vehicle care.
  • Secure customer appointments and book into appointment slot.
  • Maintain customer waiting area to high standard of housekeeping and comfort (tidy, clean, TV on appropriate channel, adequate newspapers/ magazines, etc).
  • Any duties that may be assigned by the Service Manager or Customer Care Department.

Job requirements / Skillset :

  • Bachelor’s Degree in Business Administration, Customer Service, Marketing, Communications, or related field.
  • Minimum 1–3 years’ experience in customer service, front desk, call center, or automotive service environment is an advantage.
  • Strong interpersonal and communication skills, with the ability to handle customer enquiries and complaints professionally.
  • Customer-oriented, pleasant personality, and able to remain calm when dealing with difficult customers.
  • Good organizational skills with the ability to maintain customer data and prepare simple reports.
  • Able to communicate effectively in Bahasa Malaysia and English; additional languages are a plus.
  • Proficient in basic computer applications (MS Office, customer database systems).

Job Description / Scope :

  • Assess warranty and goodwill claims, provide decisions relating to correspondence transactions.
  • Advise branches in solving problem cases, request repair instructions, provide special service solutions.
  • Monitor product quality and provide regular feedback by way of complaint reports.
  • Cooperate with Service Advisors and Technicians with the aim of producing warranty claims which are correct and proper in terms of form and content.
  • Request Service Advisors and Technicians to produce qualified complaint reports.
  • Ensure compliance with duty of notification and others as stipulated by principal.
  • Comply with the stipulations of the “Service” directive relating to duty to submit warranty claims, components and goodwill cases.
  • Understand the requirement of service & recall campaign initiated by principal and assist in branches’ queries.
  • Monitor the warranty claims processed by the manufacturer if necessary making corrections based on the fault report.
  • Prepare and support special and field investigations, for example by plant teams.
  • Check the credit memos issued by the principal are complete and forward to finance team.
  • Allocate the costs of rejected warranty and goodwill claims and return parts to the relevant cost center.
  • Undertake other special assignments, ad-hoc functions and related duties as and when required by the superior.

Job requirements / Skillset :

  • Bachelor’s Degree in Engineering, Automotive Technology, Business Administration, or related field.
  • Minimum 2–4 years’ experience in warranty administration, service operations, or automotive aftersales environment.
  • Good understanding of warranty, goodwill claims, service directives, recall campaigns, and principal requirements.
  • Strong attention to detail with ability to assess claims, review fault reports, and ensure documentation accuracy.
  • Able to liaise effectively with service advisors, technicians, branches, principals, and finance teams.
  • Good analytical, reporting, and problem-solving skills.
  • Familiar with SOPs, ISO, and compliance requirements.
  • Able to communicate effectively in Bahasa Malaysia and English.

Job Description / Scope :

  • Responsible for developing and executing marketing plans to increase brand awareness generate and drive sales.
  • Manage dealerships advertising and promotional activities including both printed materials as well as online media.
  • Develop and track marketing budgets.
  • Execute marketing campaigns and activities which involves a certain target audience and includes prospects and owners.
  • Stay up to date with the latest marketing technologies and techniques.
  • Report on marketing results to dealership managements.
  • Adhering to the HQ guidelines on social media marketing, including social media communications and contents creative.
  • Undertake other special assignments, ad-hoc functions and related duties as and when required by the superior.

Job requirements / Skillset :

  • Bachelor’s Degree in Marketing, Business Management, Mass Communication, or related field.
  • Minimum 3–5 years’ experience in marketing strategy, campaign planning, or digital marketing; automotive or retail industry experience is an advantage.
  • Strong knowledge of marketing planning, branding, campaign execution, and budget management.
  • Familiar with digital marketing tools, social media platforms, and performance analytics.
  • Creative, analytical, and results-driven mindset.
  • Able to prepare marketing reports and present results to management.
  • Able to communicate effectively in both written and spoken Bahasa Malaysia and English.

Job Description / Scope :

  • Responsible to perform all administration and reporting duties including issuance of invoices, document processing, data updating, record keeping & compilation
  • Control serialized documents, stationary and company asset.
  • Responsible for receipting all terms of payments (cash & credit card) and cheque payment made to the Company.
  • Ensure petty cash payments are made promptly and accurately.
  • Ensure all documents are in proper order with authorized signatory before submitting to Head Office.
  • Ensure proper custody of cheques and receipts.
  • Update daily collection record and report to Head Office.
  • Perform general smart accounting.
  • Ensure all overdue debts are being monitored.
  • Coordinate sales and marketing activities for the branch.
  • Aiming to achieve monthly or annual targets.
  • Identify and ensuring all KPIs by Principle are being met.
  • Support sales team in prospecting & closing.
  • Ensure compliance with policies and procedures.

Job requirements / Skillset :

  • Diploma in Business Administration, Accounting, Finance, or related field.
  • Minimum 1–3 years’ experience in sales administration, accounts, or clerical role; automotive industry experience is an advantage.
  • Knowledge of invoicing, receipting, petty cash, basic accounting, and document control.
  • Detail-oriented with good record keeping and reporting skills.
  • Able to coordinate with sales team and Head Office to meet targets and KPIs.
  • Familiar with company policies, procedures, and compliance requirements.
  • Computer literate (MS Office and relevant systems).
  • Able to communicate effectively in both written and spoken Bahasa Malaysia and English.

Job Description / Scope :

  • Promote and sales of new, pre-registered and demo vehicles of Principle.
  • Achieve the sales productivity target set for the financial year.
  • Promote Hire Purchase financing.
  • Achievement of insurance target from panel of Insurance Companies
  • Complete understanding about the product and finding out how to market products for different segments.
  • Participate in events organized by Head Office, Principle and branch level.
  • Maintain and develop customer relations and loyalty with having no recorded complaint.
  • Assist customer for any inquiry by customer for After Sales matters.
  • Having team meeting and sharing best practice ideas with colleagues.
  • SOP compliance in carrying out responsibilities.
  • Undertake other special assignments, ad-hoc functions and related duties as and when required by the superior.

Job requirements / Skillset :

  • Mininum SPM, Diploma in Business, Marketing, Automotive, or related field.
  • Minimum 1–3 years’ experience in automotive or retail sales; fresh graduates with strong sales interest are encouraged to apply.
  • Strong sales, negotiation, and customer relationship skills.
  • Good knowledge of vehicle products, financing, and insurance processes is an advantage.
  • Target-driven, self-motivated, and customer-oriented.
  • Able to participate in events and work flexible hours when required.
  • Compliant with SOPs and company policies.
  • Able to communicate effectively in Bahasa Malaysia and English.

Job Description / Scope :

  • Develop and execute strategic plan to achieve sales target and expand customer base.
  • Ensure overall sales performance and operational expenditure in according to the Annual Management Plan (AMP).
  • Coordinate stock for new and used vehicle, match with pricing strategies and customer networks.
  • Responsible on the stock movement, availability, ordering and reporting. Liaise with head office on any matters pertaining to sales operations.
  • Analyze sales performance, monitor individual achievement and development, ensure sales team is equipped with adequate training.
  • Responsible on sales profitability by planning, implementing and monitoring tactical campaign / initiatives and compliance to Standard Operating Procedures (SOPs).
  • Liaise with Marketing Department, After Sales Department or any internal / external stakeholders to initiate sales activities.
  • Emphasize on generating business excellence from integrity, customer focused, learning organization, innovation, pride and quality throughout effective management skills.
  • Build good image of Principle and excellent networking with potential customers.
  • Deal with all complaints amicably, manage operating cost, good practices and ensure process transparency.
  • Perform any other assignments as and when required by the Superior / Management.

Job requirements / Skillset :

  • Bachelor’s Degree in Business Administration, Marketing, Management, or related field.
  • Minimum 5–8 years’ experience in automotive sales, with at least 3 years in a managerial or supervisory role.
  • Proven track record in achieving sales targets, managing AMP, and driving profitability.
  • Strong knowledge of vehicle sales operations, stock management, and pricing strategies.
  • Good leadership, coaching, and performance management skills.
  • Strong analytical, planning, and reporting abilities.
  • Customer-focused with good negotiation and complaint-handling skills.
  • Able to communicate effectively in Bahasa Malaysia and English.
  •  

Job Description / Scope :

  • Plan, organize, establish procedures, standards and guidelines for service centre and parts operations.
  • Develop and execute marketing plans and programs, both short and long term, to ensure profit growth and expansion of company products and / or services.
  • Research, analyze, and monitor financial performance so that market opportunities may be capitalized and the effects of competitive activity may be minimized.
  • Responsible for the sale of service labor, parts, lubricants, accessories and ensuring business targets and profitability achieved.
  • Manage branch operating cost and increased sales revenues to ensure service and collision repair overall monthly AMP target is achieved.
  • Monitor/ manage branch daily, weekly, monthly and yearly service operation, ensuring staff motivation, work performance, productivity, efficiency, target, throughput and profitability achieved hence providing innovative ideas and solutions for current and future business growth.
  • Supervise / implement daily excellent housekeeping of building, administration office, reception, workshop, stores and entire compound of service center.
  • Provide advise / guidance/ coach to all staff. Conduct necessary in-house training programs to ensure all staffs understands contents / context of all SOP(s) provided.
  • Conduct job evaluation for all reporting staff in order to enhance their skills / competencies. Conduct follow-up / appraisal after each completed training program attended (internally / externally) for future staff work improvements. Identify their strength and weaknesses to assist and further motivate them.
  • Liaise/ cooperate with principal. Ensure all staffs understand and follow all process set by principal and pass the monthly evaluation performed by principal.
  • Conduct morning / evening briefing daily and monthly operations meeting together with service, parts, security and sales personnel to further improve branch procedures, process, communication, work quality and profitability.
  • Responsible for timely business reports / documents submission and implement proper filing system for easy reference and timely submission.
  • Administer warranty claim and free service coupon process, submission and storage in accordance with technical & warranty SOP and provide necessary assistance to all reporting dealers on any similar issues.
  • Initiate / supervise / follow-up customer care activities are performed consistently by all staff. To handle, resolve / analyze customer complaints, comeback / carry over jobs and strive for continuous improvement in branch customer satisfaction index.
  • Emphasize on generating business excellence from integrity, customer focused, learning organization, innovation, pride and quality throughout service center and company.
  • Build good image of Principle and builds an excellent rapport with internal / external customers.
  • Responsible in SOPs, ISO, DOE, Safety & Health and local authorities’ compliance.
  • Provide excellent customer service and ensure increased in retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company’s profitability.
  • Responsible to perform any other duties as when requested by superior.

Job requirements / Skillset :

  • Bachelor’s Degree in Automotive, Engineering, Business Management, or related field.
  • Minimum 5 years’ experience in automotive service operations, with supervisory or managerial exposure.
  • Strong knowledge of service centre operations, including service, parts, warranty, and cost control.
  • Proven ability to manage business targets, profitability, and operating costs.
  • Good leadership, coaching, and staff management skills.