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Executive - Sales Planning

Sales

Location: EON Head Office, Glenmarie Shah Alam

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Senior Executive - Sales Planning

Sales

Location: EON Head Office, Glenmarie Shah Alam

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Senior Executive - COO Office

Auto Retails

Location: EON Head Office, Glenmarie Shah Alam

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Job Controller

After Sales

Location: Banting, Selangor

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Assistant Manager - Sales Operation

Sales

Location: EON Head Office, Glenmarie Shah Alam

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Technician

After Sales

Location: Glenmarie Shah Alam

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Marketing Strategist

Sales

Location: Glenmarie, Shah Alam

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Sales Personnel

Sales

Location: Glenmarie, Shah Alam

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Executive - Customer Relation

After Sales

Location: Bayan Lepas, Pulau Pinang

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Executive - Service & Warranty Admin

After Sales

Location: Bayan Lepas, Pulau Pinang

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Senior Executive - Fleet Sales

Sales

Location: EON Head Office, Glenmarie Shah Alam

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Executive - Fleet Sales

Sales

Location: EON Head Office, Glenmarie Shah Alam

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Operations Assistant

Operation

Location: Johor Bahru, Johor

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Rental Sales Agent

Retail

Location: Bayan Lepas, Pulau Pinang / KLIA 1

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Officer - Vehicle Management

Operations

Location: EON Head Office, Glenmarie Shah Alam

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Job Description / Scope :

  • Achieve sales and service objectives by planning, executing, and reviewing campaigns and initiatives within the approved budgets, aligned with both Principal and Management expectations.
  • Develop monthly sales forecasts and prepare materials for HOD/AD quarterly review meetings.
  • Drive monthly or quarterly sales campaigns, including proposal preparation and memo approvals.
  • Manage and monitor budget utilization for all projects to ensure cost efficiency and compliance.
  • Prepare proposals, approval papers, presentation slides, and post-mortem reports for management review.
  • Analyze and plan yearly sales targets; assist in preparing the Annual Marketing Plan (AMP), Strategic Initiatives (SI) updates, and Operational KPIs.
  • Measure, track, and analyze sales and service performance to identify improvement opportunities.
  • Review used car pricing and prepare management approval papers for demo car disposal.
  • Participate in strategic planning sessions with operations PICs on a monthly basis.
  • Coordinate with relevant departments on car ordering activities and prepare the monthly Stock Plan for management approval.
  • Develop and implement dealer strategies to enhance customer satisfaction.
  • Prepare and share necessary reports with management and relevant PICs as required.
  • Process sales incentives and commissions in a timely and accurate manner.
  • Undertake special assignments, ad-hoc functions, and other duties as assigned by superiors.

Job requirements / Skillset :

Job Description / Scope :

  • Achieve sales and service objectives by planning, executing, and reviewing campaigns and initiatives within the approved budgets, aligned with both Principal and Management expectations.
  • Develop monthly sales forecasts and prepare materials for HOD/AD quarterly review meetings.
  • Drive monthly or quarterly sales campaigns, including proposal preparation and memo approvals.
  • Manage and monitor budget utilization for all projects to ensure cost efficiency and compliance.
  • Prepare proposals, approval papers, presentation slides, and post-mortem reports for management review.
  • Analyze and plan yearly sales targets; assist in preparing the Annual Marketing Plan (AMP), Strategic Initiatives (SI) updates, and Operational KPIs.
  • Measure, track, and analyze sales and service performance to identify improvement opportunities.
  • Review used car pricing and prepare management approval papers for demo car disposal.
  • Participate in strategic planning sessions with operations PICs on a monthly basis.
  • Coordinate with relevant departments on car ordering activities and prepare the monthly Stock Plan for management approval.
  • Develop and implement dealer strategies to enhance customer satisfaction.
  • Prepare and share necessary reports with management and relevant PICs as required.
  • Process sales incentives and commissions in a timely and accurate manner.
  • Undertake special assignments, ad-hoc functions, and other duties as assigned by superiors.

Job requirements / Skillset :

Job Description / Scope :

  • Develop and maintains performance dashboards and reports (COO Cockpit) covering sales,
    aftersales, and financial results.
  • Provide data, reporting, and analytical support to the COO’s Office to enable effective
    performance monitoring, informed decision-making, and smooth execution of strategic
    initiatives.
  • Conducts variance and trend analysis to identify performance gaps and improvement areas.
  • Support the preparation of board papers, business reviews, and strategic planning documents.
  • Monitors project progress across OpCos and liaises with Project Management divisions to
    ensure timely updates and completion.
  • Conducts research on market trends, competitor performance, and industry developments to
    support the COO’s strategic decisions.
  • Provide the COO with data-driven insights and recommendations for operational
    improvements.
  • Tracks and follow up on COO’s directives and action items with Head of Operations (HOOs)
    and Senior Managers.
  • Undertakes any ad-hocs analysis, assignments or reporting tasks as required by the COO.
  • Coordinating with outlets for VVIP cases.

Job requirements / Skillset :

Job Description / Scope :

  • Manage workshop flow in term of capacity and availability.
  • Distribute & delegate RO to the dedicated Foreman or technician.
  • Arrange all vehicles sent in for repairs / maintenance to the appropriate work bay for work to be carried out.
  • Manage and utilize technician labor hours according to flat rate.
  • Monitor & update Technician clock in & clock off in the SAP.
  • Update WFM information from start until servicing /repairing job completed.
  • Update & prepare report require (Productivity and Efficiency Report, CBJ Report and VOR Report in SAP system).
  • Communicate and coordinate with all related parties to ensure job done as promised.
  • Inform service advisor of delay in repairs and additional repairs / defects.
  • Ensure high efficiency and productivity of Technician. Analyze reasons for repeat jobs.
  • Ensure all job done approved by foreman before handing over for billing process
  • Check and review work in progress and follow up for completion as promised to the customer.
  • Execute & Implement any job as assigned & instruction by the Service Manager
  • Responsible to perform other duties requested by superior.

Job requirements / Skillset :

Job Description / Scope :

  • Lead the Sales Operations Department, consisting of Sales Operations Executives, and Office Sales Admin.
  • Oversee and closely supervise all branches in driving sales to achieve AMP targets and enhancing overall performance, while ensuring effective monitoring of Sales Advisors’ activities and full compliance with EON and Proton Edar ‘s policies and Standard Operating Procedures (SOPs).
  • Build strong rapport and maintain good working relationships with internal and external stakeholders, including State Managers, Bankers, Partners etc.
  • Provide feedback and enforce the company’s Standard Operating Procedures (SOPs)
  • Preparing first layer management responses for audit findings within 5 days of receipt from the Group Internal Audit Department (GIAD).
  • Coordinate closely with the Marketing to implement new sales tactics or synergy-related executions. Ensure that these strategies are effectively executed to maximize sales potential at all given opportunities
  • Support the Annual Management Plan (AMP) by consolidating sales data, analyzing trends, validating assumptions, preparing targets, and coordinating submission for management review and approval.
  • Undertake other special assignments, ad-hoc functions, and related duties as required by the superior.

Job requirements / Skillset :

Job Description / Scope :

  • Increases customer satisfaction by performing minor / major service / repair correctly and clean the first time.
  • Accomplish and maintain high level of quality, productivity and efficiency, achieves daily, weekly and monthly sales target thus maintain low rate of comeback repairs or complaints.
  • Accurately and timely perform all work instruction stipulated in service orders assigned by job controller/service foreman; provide written report for additional jobs when necessary.
  • Immediately inform station supervisor/manager on any work delays whenever jobs are unable to meet actual flat rate time.
  • Return all replaced parts to the customer after each repair and be prepared to work extra time when requested by management.
  • Maintain clean tools, equipment, facilities, environment and general workshop housekeeping at all time.
  • Responsible for vehicle security and safety while in service center. Follows work rules and service center safety & health practices relating to operation of shop tools, use of personal safety devices and housekeeping.
  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
  • Responsible in SOPs, ISafety & Health and local authorities’ compliance. Provide excellent customer service and ensure increased in retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company’s profitability.
  • Responsible to perform other duties requested by superior.

Job requirements / Skillset :

Job Description / Scope :

  • Create, edit, or oversee creation of static content such as service promotions, campaigns, and educational posts
  • Plan and coordinate short-form video content (Reels, TikTok, Facebook videos) showcasing services, staff expertise, and workshop capabilities
  • Conduct regular on-site visits to workshops for content shoots with technicians, service advisors, and managers
  • Ensure consistency in brand tone, messaging, and visual identity across all digital touchpoints
  • Manage all official Petromin Express social media accounts (Instagram, Facebook, TikTok)
  • Monitor and respond to comments, messages, and inquiries within defined response time SLAs
  • Engage customers professionally, address basic inquiries, and escalate service-related issues where necessary
  • Monitor customer reviews and ratings on Google Business Profiles and coordinate responses with operations teams.
  • Track and manage all inbound digital leads from social media, Google Business Profiles, and campaign landing pages
  • Ensure every lead is acknowledged, qualified, and routed to the correct workshop promptly
  • Coordinate closely with workshop teams to ensure proper follow-up and appointment booking
  • Take ownership of lead-to-visit and visit-to-sale conversion performance
  • Identify bottlenecks in the conversion funnel and implement corrective actions
  • Plan, execute, and optimise paid digital campaigns across relevant platforms (Meta, Google, TikTok)
  • Manage marketing budgets efficiently to maintain target CPL and CPA benchmarks
  • Analyse campaign performance and reallocate budgets toward high-performing services and locations
  • Continuously test and refine creatives, messaging, and targeting strategies to improve ROI
  • Track key marketing and business KPIs including reach, engagement, leads, conversions, and workshop footfall impact
  • Prepare structured weekly and monthly performance reports for management review
  • Translate data into actionable insights and recommendations for continuous improvement
  • Align marketing metrics clearly with business outcomes such as revenue growth and service mix
  • Act as the primary liaison between marketing and workshop operations teams
  • Educate and guide workshop staff on lead handling best practices and campaign objectives
  • Conduct regular workshop visits to understand operational challenges and customer behaviour
  • Identify local marketing opportunities and hyperlocal campaign ideas based on workshop insight.
  • Manage and brief external vendors or agencies for specialised support such as video production or design
  • Ensure vendor deliverables meet quality standards, timelines, and ROI expectations
  • Evaluate vendor performance and cost-effectiveness on an ongoing basis
  • Strong understanding of social media marketing and digital lead funnels
  • Proven ability to manage lead generation and conversion at scale
  • Hands-on experience with Meta Business Suite and Google Business Profiles
  • Strong analytical skills with ability to interpret data and drive decisions, Commercial mindset with clear ownership of results and KPIs
  • Excellent communication, coordination, and stakeholder management skills
  •  

Job requirements / Skillset :

  • Bachelor’s degree in Marketing, Business, Communications, or a related field
  • 4–7 years of relevant experience in digital marketing, preferably in retail, automotive, F&B;, or service-based industries
  • Experience working closely with operations or frontline teams is a strong advantage
  •  
  •  

Job Description / Scope :

  • Engage customers at showroom and service centre touchpoints, introducing EWP and identifying
    eligible prospects
  • Explain EWP benefits, coverage, and value proposition to drive interest and conversion
  • Follow up with leads and manage the full conversion process within eligibility periods
  • Collaborate with Sales and Service Advisors to capture, qualify, and convert leadsTrack lead status and maintain accurate daily and weekly sales reporting
  • Support on-ground campaigns while gathering customer insights, feedback, and objections
  •  

Job requirements / Skillset :

  • Experience in sales, customer engagement, or retail (automotive is an advantage)
  • Strong communication skills with a confident, proactive, and results-driven mindset
  • driven with the ability to achieve sales targets and manage conversions
  • Able to explain products clearly and handle objections effectivelyBasic understanding of sales funnel and lead management
  • Able to work independently on-ground while collaborating with branch teams
    30 Diploma or Degree in Business, Marketing, or related field
  • 1–2 years of experience preferred (fresh graduates with strong potential are encouraged to apply)

Job Description / Scope :

  • Ensure all walk-in customer are greeted and assisted pleasantly with their enquiries.
  • Attend and provide the amicable solution in resolving customers’ enquiries and complaint.
  • Monitor that phone calls are answered within three rings.
  • Provide information on current sales/service promotion or products.
  • Monitor and prepare weekly and monthly report to Service Manager and Customer Care Department on the follow-up and reminder call status.
  • Maintaining customer data for sales and aftersales to be used for any promotional campaign (Data Cleansing).
  • Conduct customer satisfaction survey at branches.
  • Assist branch activities in achieving excellent service standard in line with OCE, PADE, CSI, SSI and ISO requirements.
  • Ensure on the cleanliness of the customer’s waiting area.
  • Smile and greet/ welcome all customers. Communicate to incoming customers, the queuing methodology and help obtain the queue no.
  • If customer vehicle from Principle, respond adequately.
  • If customer is CBJ, taxi customer, ensure that customer is fast-tracked.
  • If customer is appointment customer, respond adequately.
  • While customer waiting, inform customer of current promotions/ products.
  • Assist SA to update customers, that are returning to pick up their vehicles, the status of their vehicle (i.e. completed, washing, etc).
  • Ensure that relevant SA’s is informed that their customers have arrived for pick up.
  • Assist customer in understanding the charges when necessary.
  • Prior to customer collecting of keys, help customer fill in customer satisfaction form.
  • From time-to-time, communicate to waiting customers, status of vehicle, expected time of completion.
  • If customer shouts or is abusive, try to calm customer down, if unsuccessful refer customers to SA/SE or SM.
  • Call prospective customers using the ‘lost’ customer database.
  • Update customers on EON service packages.
  • Inform them the importance of vehicle care.
  • Secure customer appointments and book into appointment slot.mi
  • Maintain customer waiting area to high standard of housekeeping and comfort (tidy, clean, TV on appropriate channel, adequate newspapers/ magazines, etc).
  • Any duties that may be assigned by the Service Manager or Customer Care Department.

Job requirements / Skillset :

  • Bachelor’s Degree in Business Administration, Customer Service, Marketing, Communications, or related field.
  • Minimum 1–3 years’ experience in customer service, front desk, call center, or automotive service environment is an advantage.
  • Strong interpersonal and communication skills, with the ability to handle customer enquiries and complaints professionally.
  • Customer-oriented, pleasant personality, and able to remain calm when dealing with difficult customers.
  • Good organizational skills with the ability to maintain customer data and prepare simple reports.
  • Familiar with customer satisfaction standards (CSI/SSI/OCE/ISO) is an added advantage.
  • Able to communicate effectively in Bahasa Malaysia and English; additional languages are a plus.
  • Proficient in basic computer applications (MS Office, customer database systems).

Job Description / Scope :

  • Assess warranty and goodwill claims, provide decisions relating to correspondence transactions.
  • Advise branches in solving problem cases, request repair instructions, provide special service solutions.
  • Monitor product quality and provide regular feedback by way of complaint reports.
  • Cooperate with Service Advisors and Technicians with the aim of producing warranty claims which are correct and proper in terms of form and content.
  • Request Service Advisors and Technicians to produce qualified complaint reports.
  • Ensure compliance with duty of notification and others as stipulated by principal.
  • Comply with the stipulations of the “Service” directive relating to duty to submit warranty claims, components and goodwill cases.
  • Understand the requirement of service & recall campaign initiated by principal and assist in branches’ queries.
  • Monitor the warranty claims processed by the manufacturer if necessary making corrections based on the fault report.
  • Prepare and support special and field investigations, for example by plant teams.
  • Check the credit memos issued by the principal are complete and forward to finance team.
  • Allocate the costs of rejected warranty and goodwill claims and return parts to the relevant cost center.
  • Undertake other special assignments, ad-hoc functions and related duties as and when required by the superior.

Job requirements / Skillset :

  • Bachelor’s Degree in Engineering, Automotive Technology, Business Administration, or related field.
  • Minimum 2–4 years’ experience in warranty administration, service operations, or automotive aftersales environment.
  • Good understanding of warranty, goodwill claims, service directives, recall campaigns, and principal requirements.
  • Strong attention to detail with ability to assess claims, review fault reports, and ensure documentation accuracy.
  • Able to liaise effectively with service advisors, technicians, branches, principals, and finance teams.
  • Good analytical, reporting, and problem-solving skills.
  • Familiar with SOPs, ISO, and compliance requirements.
  • Able to communicate effectively in Bahasa Malaysia and English.

Job Description / Scope :

  • Generate new accounts and sales to achieve monthly sales targets.
  • Prospect and secure new corporate business opportunities for car hire and leasing services.
  • Conduct market research to identify the latest trends and business opportunities.
  • Develop strategies to penetrate new markets and expand customer base.
  • Prepare quotations, proposals, and presentations for clients.
  • Initiate and conduct client visits to build rapport and maintain strong customer relationships.
  • Manage existing corporate accounts by providing promotional information and product knowledge updates.
  • Work closely with current and potential customers to understand their needs and explore potential business opportunities.
  • Follow each order from confirmation to delivery and check on customer satisfaction.
  • Ensure the smooth execution of all sales activities and related operations.
  • Monitor, control, and follow up on payment collections within the targeted timeline.
  • Ensure all relevant documents and billings are accurately prepared and forwarded to customers.
  • Liaise with internal departments (operations, finance, etc.) to ensure timely delivery of vehicles and services.
  • Prepare regular sales reports, forecasts, and market analysis for management review.
  • Maintain accurate and updated records in the CRM system.
  • Ensure compliance with company policies, procedures, and industry regulations.
  • Undertake any other responsibilities as and when assigned by the Superior.

Job requirements / Skillset :

  • Diploma/ Bachelor’s Degree in Business Administration, Marketing, Economics, or
    related disciplines from a recognized institution.
  • Minimum 2 – 3 years of experience in fleet sales, corporate sales or a related field;
    experience in the automotive or leasing industry is an advantage.
  • Experience in government tender processes is an added advantage.
  • Strong negotiation, communication, and presentation skills.
  • Excellent communication and interpersonal skills in both Bahasa Malaysia and English
    (spoken and written).
  • Results-oriented, self-motivated, and able to work independently.
  • Proficient in Microsoft Office and CRM software.Possess a valid driving license and willing to travel as required.

Job Description / Scope :

  • Generate new accounts and sales to achieve monthly sales targets.
  • Prospect and secure new corporate business opportunities for car hire and leasing services.
  • Conduct market research to identify the latest trends and business opportunities.
  • Develop strategies to penetrate new markets and expand customer base.
  • Prepare quotations, proposals, and presentations for clients.
  • Initiate and conduct client visits to build rapport and maintain strong customer relationships.
  • Manage existing corporate accounts by providing promotional information and product knowledge updates.
  • Work closely with current and potential customers to understand their needs and explore potential business opportunities.
  • Follow each order from confirmation to delivery and check on customer satisfaction.
  • Ensure the smooth execution of all sales activities and related operations.
  • Monitor, control, and follow up on payment collections within the targeted timeline.
  • Ensure all relevant documents and billings are accurately prepared and forwarded to customers.
  • Liaise with internal departments (operations, finance, etc.) to ensure timely delivery of vehicles and services.
  • Prepare regular sales reports, forecasts, and market analysis for management review.
  • Maintain accurate and updated records in the CRM system.
  • Ensure compliance with company policies, procedures, and industry regulations.
  • Undertake any other responsibilities as and when assigned by the Superior.

Job requirements / Skillset :

  • Diploma/ Bachelor’s Degree in Business Administration, Marketing, Economics, or
    related disciplines from a recognized institution.
  • Minimum 2 – 3 years of experience in fleet sales, corporate sales or a related field;
    experience in the automotive or leasing industry is an advantage.
  • Experience in government tender processes is an added advantage.
  • Strong negotiation, communication, and presentation skills.
  • Excellent communication and interpersonal skills in both Bahasa Malaysia and English
    (spoken and written).
  • Results-oriented, self-motivated, and able to work independently.
  • Proficient in Microsoft Office and CRM software.Possess a valid driving license and willing to travel as required.

Job Description / Scope :

  • Process job requisition form and export data into Job Sheet
  • Update Rentcar vehicles related information including mileage, fuel level, and user details
  • Update delivery checklist based on job performed and ensure acknowledgement from user
  • Obtain customer’s car details which required service/maintenance
  • To fill in Inspection Slip (F44) during job completion
  • Check vehicle’s condition and ensure minimum requirements are in place
  • Responsible for vehicle replacement, vehicle delivery as requested by customers
  • Collect vehicle from customer and send for repair/maintenance
  • To ensure vehicle sent for inspection before due
  • Repair vehicle and provide contingency plan during vehicle breakdown
  • Inspect vehicle on periodic basis when necessary / as assigned by superior
  • Transfer vehicles to outstation upon requirement
  • Assist to send customer’s vehicle for service/maintenance
  • Perform stock count end of day and match with Inspection Slip (F44

Job requirements / Skillset :

  • Minimum SPM or its equivalent
  • Positive, meticulous and able to work independently as well as in a team.1-2 years of working experience is an added advantage.
  • Excellent organizing, time-management and planning skills.
  • Excellent communications skills in both Bahasa Malaysia and English (writing and verbally)Excellent interpersonal skills with pleasant personality.
  • Able to work independently as well as with the team.
  • Computer literate

Job Description / Scope :

  • Promote and sales of new, pre-registered and demo vehicles of Principle.
  • Achieve the sales productivity target set for the financial year.
  • Promote Hire Purchase financing.
  • Achievement of insurance target from panel of Insurance Companies
  • Complete understanding about the product and finding out how to market products for different segments.
  • Participate in events organized by Head Office, Principle and branch level.
  • Maintain and develop customer relations and loyalty with having no recorded complaint.
  • Assist customer for any inquiry by customer for After Sales matters.
  • Having team meeting and sharing best practice ideas with colleagues.
  • SOP compliance in carrying out responsibilities.
  • Undertake other special assignments, ad-hoc functions and related duties as and when required by the superior.

Job requirements / Skillset :

  • Mininum SPM, Diploma in Business, Marketing, Automotive, or related field.
  • Minimum 1–3 years’ experience in automotive or retail sales; fresh graduates with strong sales interest are encouraged to apply.
  • Strong sales, negotiation, and customer relationship skills.
  • Good knowledge of vehicle products, financing, and insurance processes is an advantage.
  • Target-driven, self-motivated, and customer-oriented.
  • Able to participate in events and work flexible hours when required.
  • Compliant with SOPs and company policies.
  • Able to communicate effectively in Bahasa Malaysia and English.

Job Description / Scope :

  • Collect, verify, and update costing inputs, assumptions, and product data in internal systems and spreadsheets.
  • Maintain costing databases, pricing models, and product study records for reference and audit purposes.
  • Review historical cost data and validate accuracy for ongoing and new studies.
  • Ensure proper documentation and version control of costing models and product analyses.
  • Prepare detailed costing analysis for products, projects, and services.
  • Evaluate pricing structures and margins to support management decision-making.
  • Conduct cost comparisons, variance analysis, and sensitivity analysis.
  • Support preparation of cost proposals, budgets, and financial justifications.
  • Perform product feasibility and profitability studies for new and existing offerings.
  • Analyze market benchmarks, competitor pricing, and cost trends.
  • Assess financial impact, risks, and assumptions for proposed products or enhancements.
  • Coordinate with Operations, Finance, Procurement, and Sales to gather required data.
  • Prepare costing summaries, product study reports, and presentation materials.
  • Submit costing and feasibility reports to Executive/Superior for review and approval.
  • Support ad-hoc analysis and management requests related to costing and pricing.
  • Monitor approved cost assumptions and highlight deviations or risks.
  •  

Job requirements / Skillset :

  • Communication skills (English / Malay).
  • Analytical and problem-solving skills.
  • Attention to detail and data accuracy.
  • Time management and ability to meet tight timelines.
  • Negotiation and stakeholder coordination skills.
  •