• Assists dealer principal to administer the center and coordinate all subordinates on administrative matters. 

• Ensure all daily, weekly and monthly performance report are being submitted before deadline. 

• Ensuring accuracy, credibility of the figures and follows procedure before submitting to Superior or head office.  

• Control and monitor Cash and Credit Card Transaction, OR, FR, Petty cash, payment to Vendor and staff claims. 

• Monitor service personnel attendance, medical leaves and updates them with latest information issued by Company. 

• To place order and control inventory of stationeries and service document. 

• To deal with various local authority and department to comply the regulations and maintaining the documentations such as Majlis Perbandaran, Department of Environment (DOE), Jabatan Bomba, etc. 

• Monitor the sub-contractors and fleet customers for invoice and monitor their accounts. 

• Deal with Insurance Companies and Company creditors for outstanding payment and monitor their accounts. 

• Maintaining client databases and updating customer contact information in SAP system.  

• Communication and Coordination Liaise with other departments such as finance, procurement, and marketing to ensure smooth coordination and execution of sales-related activities.  

• Undertake other special assignments, ad-hoc functions and related duties as and when required by the superior. 

• Achieve sales and service objectives by planning, executing, and reviewing campaigns and initiatives within the approved budgets, aligned with both Principal and Management expectations.
• Develop monthly sales forecasts and prepare materials for HOD/AD quarterly review meetings.
• Drive monthly or quarterly sales campaigns, including proposal preparation and memo approvals.
• Manage and monitor budget utilization for all projects to ensure cost efficiency and compliance.
• Prepare proposals, approval papers, presentation slides, and post-mortem reports for management review.
• Analyze and plan yearly sales targets; assist in preparing the Annual Marketing Plan (AMP), Strategic Initiatives (SI) updates, and Operational KPIs.
• Measure, track, and analyze sales and service performance to identify improvement opportunities.
• Review used car pricing and prepare management approval papers for demo car disposal.
• Participate in strategic planning sessions with operations PICs on a monthly basis.
• Coordinate with relevant departments on car ordering activities and prepare the monthly Stock Plan for management approval.
• Develop and implement dealer strategies to enhance customer satisfaction.
• Prepare and share necessary reports with management and relevant PICs as required.
• Process sales incentives and commissions in a timely and accurate manner.
• Undertake special assignments, ad-hoc functions, and other duties as assigned by superiors.

• To transfer information from the Customer Care Advisor’s appointment arrangements.  

• To plan the necessary time resources for preparation.  

• To file orders in the IT system.  

• To arrange for provision of parts.  

• To ensure availability of specialists and transfer of relevant information.  

• To plan and arranging necessary third-party work, where applicable.  

• To inform customers in the event of changes in scope of service, or the agreed price or appointment.  

• To update customer details.  

• To conduct direct reception with the customer to determine extent of work necessary.

• To conduct test drives, where necessary.  

• To offer appropriate alternative transport.  

• To calculate costs. 

• To advice the customer of extent, duration and cost of the work.  

• To sell additional services and products.  

• To prepare binding estimates if necessary.  

• To arrange the method of payment and any cost limits in case of additions to orders  

• To obtain customer’s signature for order confirmation / giving duplicate of order to the customer. 

• To handle over the repair order to the workshop; making any necessary agreements with the person responsible in the workshop.  

• To inform the customer in the event of divergence from agreed order.  

• To inform customers in the event of delays.  

• To ensure quality of work by final inspection, test drive and, if applicable, defect logging (Q-Check)

• To give instructions for any necessary rework.  

• To pass on all relevant information for preparation of the bill, taking any warranty and goodwill cases into consideration.  

• To prepare any quality observation and defect reports necessary.  

• To present the bill and explaining the work carried out and, if applicable, the additional work done free of charge.  

• To advise the customer with regard to foreseeable servicing requirements in the future  

• To handle over the vehicle.  

• To conduct exit interview.  

• To come out with customer-oriented response to complaints.  

• To prioritize treatment for complaint cases with regard to deadline and capacity planning.  

• To follow-up after work has been completed.  

• Manage workshop flow in term of capacity and availability.
• Distribute & delegate RO to the dedicated Foreman or technician.
• Arrange all vehicles sent in for repairs / maintenance to the appropriate work bay for work to be carried out.
• Manage and utilize technician labor hours according to flat rate.
• Monitor & update Technician clock in & clock off in the SAP.
• Update WFM information from start until servicing /repairing job completed.
• Update & prepare report require (Productivity and Efficiency Report, CBJ Report and VOR Report in SAP system).
• Communicate and coordinate with all related parties to ensure job done as promised.
• Inform service advisor of delay in repairs and additional repairs / defects.
• Ensure high efficiency and productivity of Technician. Analyze reasons for repeat jobs.
• Ensure all job done approved by foreman before handing over for billing process
• Check and review work in progress and follow up for completion as promised to the customer.
• Execute & Implement any job as assigned & instruction by the Service Manager
• Responsible to perform other duties requested by superior.

• Responsible for conducting repairs, diagnosis & troubleshooting work with known repair methods at reception time. 

• Assist outlet principle in technical, workshop housekeeping and safety on daily operation. 

• Perform overall PDI checking for all new vehicles at DLR & ensuring overall new car quality prior to delivery to Sales Advisor 

• Ensuring the work area/bay is always clean and all jobs are properly carried out and completed on time.To file orders in the IT system.  

• Responsible for servicing/repairing e.MAS brand of vehicles. 

• Responsible to ensure core service/repair procedures are fully adhered to. 

• Perform service and repairs of the highest quality within the given time frame. 

• Strictly adhere to company rules and protocols that are set in place. 

• Fully responsible and accountable for final quality of service/repair work performed. 

• Undertake any other responsibilities as and when assigned by supervisors.  

• Ensure sufficient stock keeping and process handling in the parts department.
• Monitor incoming and outgoing parts processing and delivery, ensure information flow for HQ, principal and branches.
• Compile reports for parts inventory ageing, parts turnover ratio, stock count variances from branches for management review.
• Ensure parts and accessories are correctly labelled and up-to-date information material (catalogues, brochures, leaflets, etc.) are presented/kept correctly in branches.
• Issue and compile documentation when sending parts and accessories.
• Ensure all outlets have enough stock with continuous communication with station managers.
• Support outlets with urgent requirements of parts with coordination of suppliers.
• Report to AM / GM if any suppliers are not following the SOP agreed with them.
•  Check and ensure all outlets stock room are arranged as per SOP.
• Ensure the invoice have proper parts mentioned and rates as decided by the management.
• Identify weak process points and service, identify solution for parts management.
• Check warranty and goodwill processes in accordance with guidelines and under customer-oriented considerations.
• Ensure branch compliance to all parts-related guidelines, regulations and requirements from lawmakers, public authorities, principal and the manufacturer.
• Support the implementation of strategies and measures to increase market shares for parts and accessories.
• Coordinate and communicate with parts suppliers for proper stock of parts.
• Ensure the suppliers are paid and keep tracking of payment. Any late in the process report to AM
• Undertake other special assignments, ad-hoc functions and related duties as and when required by the superior.
• Providing administrative support to management, employees and in some cases, clients and visitors.
• Managing and tracking fleet documentations (emailing quotation, purchase order and invoice).
• Handling ad-hoc office duties such as answering phones, organising files, drafting emails and scheduling meetings.
• Maintaining databases and tracking.
• Answers emails with an appropriate greeting, salutation, signature, or standard closing.
• Liaise with clients by email or telephone to answer questions or provide information concerning projects.
• Organising internal business operations and office management systems

• Assist Sales Advisors in identifying and qualifying customers for Tras products and services.
• Conduct eligibility checks accurately and efficiently through the Tras platform.
• Introduce and explain the benefits of the Tras Extended Warranty Programme to customers.
• Guide customers through application and registration processes when required.
• Support customer enquiries and provide product information in a clear and professional manner.
• Ensure accurate customer data entry and updates within the Tras and CRM systems.
• Follow up with potential customers and coordinate with Sales Advisors on lead status.
• Maintain records and reports on customer interactions and eligibility outcomes.
• Support promotional activities, roadshows, and on-ground sales campaigns as assigned.
• Provide feedback and insights on customer responses, challenges, and opportunities

• Ensure all walk-in customer are greeted and assisted pleasantly with their enquiries.
• Attend and provide the amicable solution in resolving customers’ enquiries and complaint.
• Monitor that phone calls are answered within three rings.
• Provide information on current sales/service promotion or products.
• Monitor and prepare weekly and monthly report to Service Manager and Customer Care Department on the follow-up and reminder call status.
• Maintaining customer data for sales and aftersales to be used for any promotional campaign (Data Cleansing).
• Conduct customer satisfaction survey at branches.
• Assist branch activities in achieving excellent service standard in line with OCE, PADE, CSI, SSI and ISO requirements.
• Ensure on the cleanliness of the customer’s waiting area.
• Smile and greet/ welcome all customers. Communicate to incoming customers, the queuing methodology and help obtain the queue no.
• If customer vehicle from Principle, respond adequately.
• If customer is CBJ, taxi customer, ensure that customer is fast-tracked.
• If customer is appointment customer, respond adequately.
• While customer waiting, inform customer of current promotions/ products.
• Assist SA to update customers, that are returning to pick up their vehicles, the status of their vehicle (i.e. completed, washing, etc).
• Ensure that relevant SA’s is informed that their customers have arrived for pick up.
• Assist customer in understanding the charges when necessary.
• Prior to customer collecting of keys, help customer fill in customer satisfaction form.
• From time-to-time, communicate to waiting customers, status of vehicle, expected time of completion.
• If customer shouts or is abusive, try to calm customer down, if unsuccessful refer customers to SA/SE or SM.
• Call prospective customers using the ‘lost’ customer database.
• Update customers on EON service packages.
• Inform them the importance of vehicle care.
• Secure customer appointments and book into appointment slot.mi
• Maintain customer waiting area to high standard of housekeeping and comfort (tidy, clean, TV on appropriate channel, adequate newspapers/ magazines, etc).
• Any duties that may be assigned by the Service Manager or Customer Care Department.

• Promote and sales of new, pre-registered and demo vehicles of Principle.
• Achieve the sales productivity target set for the financial year.
• Promote Hire Purchase financing.
• Achievement of insurance target from panel of Insurance Companies
• Complete understanding about the product and finding out how to market products for different segments.
• Participate in events organized by Head Office, Principle and branch level.
• Maintain and develop customer relations and loyalty with having no recorded complaint.
• Assist customer for any inquiry by customer for After Sales matters.
• Having team meeting and sharing best practice ideas with colleagues.
• SOP compliance in carrying out responsibilities.
• Undertake other special assignments, ad-hoc functions and related duties as and when required by the superior.

• Ensure all walk-in customer are greeted and assisted pleasantly with their enquiries.
• Attend and provide the amicable solution in resolving customers’ enquiries and complaint.
• Monitor that phone calls are answered within three rings.
• Provide information on current sales/service promotion or products.
• Monitor and prepare weekly and monthly report to Service Manager and Customer Care Department on the follow-up and reminder call status.
• Maintaining customer data for sales and aftersales to be used for any promotional campaign (Data Cleansing).
• Conduct customer satisfaction survey at branches.
• Assist branch activities in achieving excellent service standard in line with OCE, PADE, CSI, SSI and ISO requirements.
• Ensure on the cleanliness of the customer’s waiting area.
• Smile and greet/ welcome all customers. Communicate to incoming customers, the queuing methodology and help obtain the queue no.
• If customer vehicle from Principle, respond adequately.
• If customer is CBJ, taxi customer, ensure that customer is fast-tracked.
• If customer is appointment customer, respond adequately.
• While customer waiting, inform customer of current promotions/ products.
• Assist SA to update customers, that are returning to pick up their vehicles, the status of their vehicle (i.e. completed, washing, etc).
• Ensure that relevant SA’s is informed that their customers have arrived for pick up.
• Assist customer in understanding the charges when necessary.
• Prior to customer collecting of keys, help customer fill in customer satisfaction form.
• From time-to-time, communicate to waiting customers, status of vehicle, expected time of completion.
• If customer shouts or is abusive, try to calm customer down, if unsuccessful refer customers to SA/SE or SM.
• Call prospective customers using the ‘lost’ customer database.
• Update customers on EON service packages.
• Inform them the importance of vehicle care.
• Secure customer appointments and book into appointment slot.
• Maintain customer waiting area to high standard of housekeeping and comfort (tidy, clean, TV on appropriate channel, adequate newspapers/ magazines, etc).
• Any duties that may be assigned by the Service Manager or Customer Care Department.

• Promote and sales of new, pre-registered and demo vehicles of Mitsubishi. 

• Achieve the sales productivity target set for the financial year. 

• Promote Hire Purchase financing. 

• Achievement of insurance target from panel of Insurance Companies 

• Complete understanding about the product and finding out how to market products for different segments. 

• Participate in events organized by Head Office, Mitsubishi Motors Malaysia and branch level. 

• Maintain and develop customer relations and loyalty with having no recorded complaint. 

• Assist customer for any inquiry by customer for After Sales matters. 

• Having team meeting and sharing best practice ideas with colleagues. 

• SOP compliance in carrying out responsibilities. 

• Undertake other special assignments, ad-hoc functions and related duties as and when required by the superior. 

• Build, plan and implement the overall digital and non-digital marketing strategy.
• Prepare and propose Marketing budget for Sales Manager’s approval.
• Organize events and products exhibitions /promotional activities.
• Ensure achievement of MMM DIMS’s KPI.
• Ensure full utilization of MMM’s DIMC budget.
• Measure ROI and KPI’s of marketing activities.
• Manage and train the rest of the team.
• Stay up to date with the latest technology and best practices.
• Oversee all of the branch’s social media accounts and coordinate replies for public enquiry.
• Manage and improve online content, considering SEO and Google Analytics
• Build an inbound marketing plan
• Forecast sales performance trends
• Monitor competitors best marketing practice and provide suggestions for improvement
• Undertake any other duties as and when assigned by Superior
• Build, plan and implement the overall digital and non-digital marketing strategy.

• Responsible for servicing/repairing Zeekr brand of vehicles. 

• Responsible to ensure core service/repair procedures are fully adhered to. 

• Perform service and repairs of the highest quality within the given time frame. 

• Strictly adhere to company rules and protocols that are set in place. 

• Fully responsible and accountable for final quality of service/repair work performed. 

• Undertake any other responsibilities as and when assigned by supervisors.  

• To transfer information from the Customer Care Advisor’s appointment arrangements.  
• To plan the necessary time resources for preparation.  
• To file orders in the IT system.  
• To arrange for provision of parts.  
• To ensure availability of specialists and transfer of relevant information.  
• To plan and arranging necessary third-party work, where applicable.  
• To inform customers in the event of changes in scope of service, or the agreed price or appointment.  
• To update customer details.  
• To conduct direct reception with the customer to determine extent of work necessary.  
• To conduct test drives, where necessary.  
• To offer appropriate alternative transport.  
• To calculate costs.  
• To advice the customer of extent, duration and cost of the work.  
• To sell additional services and products.  
• To prepare binding estimates if necessary.  
• To arrange the method of payment and any cost limits in case of additions to orders  
• To obtain customer’s signature for order confirmation / giving duplicate of order to the customer. 
• To handle over the repair order to the workshop; making any necessary agreements with the person responsible in the workshop.  
• To inform the customer in the event of divergence from agreed order.  
• To inform customers in the event of delays.  
• To ensure quality of work by final inspection, test drive and, if applicable, defect logging (Q-Check).  
• To give instructions for any necessary rework.  
• To pass on all relevant information for preparation of the bill, taking any warranty and goodwill cases into consideration.  
• To prepare any quality observation and defect reports necessary.  
• To present the bill and explaining the work carried out and, if applicable, the additional work done free of charge.  
• To advise the customer with regard to foreseeable servicing requirements in the future  
• To handle over the vehicle. 
• To conduct exit interview.  
• To come out with customer-oriented response to complaints. 
• To prioritize treatment for complaint cases with regard to deadline and capacity planning. 
• To follow-up after work has been completed.  

• Plan, organize, establish procedures, standards and guidelines for service centre and parts operations. 

• Develop and execute marketing plans and programs, both short and long term, to ensure profit growth and expansion of company products and / or services. 

• Research, analyze, and monitor financial performance so that market opportunities may be capitalized and the effects of competitive activity may be minimized. 

• Responsible for the sale of service labor, parts, lubricants, accessories and ensuring business targets and profitability achieved.   

• Manage branch operating cost and increased sales revenues to ensure service and collision repair overall monthly AMP target is achieved. 

• Monitor/ manage branch daily, weekly, monthly and yearly service operation, ensuring staff motivation, work performance, productivity, efficiency, target, throughput and profitability achieved hence providing innovative ideas and solutions for current and future business growth. 

• Supervise / implement daily excellent housekeeping of building, administration office, reception, workshop, stores and entire compound of service center. 

• Provide advise / guidance/ coach to all staff. Conduct necessary in-house training programs to ensure all staffs understands contents / context of all SOP(s) provided.  

• Conduct job evaluation for all reporting staff in order to enhance their skills / competencies. Conduct follow-up / appraisal after each completed training program attended (internally / externally) for future staff work improvements. Identify their strength and weaknesses to assist and further motivate them. 

• Liaise/ cooperate with principal. Ensure all staffs understand and follow all process set by principal and pass the monthly evaluation performed by principal.   

• Conduct morning / evening briefing daily and monthly operations meeting together with service, parts, security and sales personnel to further improve branch procedures, process, communication, work quality and profitability. 

• Responsible for timely business reports / documents submission and implement proper filing system for easy reference and timely submission. 

• Administer warranty claim and free service coupon process, submission and storage in accordance with technical & warranty SOP and provide necessary assistance to all reporting dealers on any similar issues.  

• Initiate / supervise / follow-up customer care activities are performed consistently by all staff. To handle, resolve / analyze customer complaints, comeback / carry over jobs and strive for continuous improvement in branch customer satisfaction index. 

• Emphasize on generating business excellence from integrity, customer focused, learning organization, innovation, pride and quality throughout service center and company. 

• Build good image of Principle and builds an excellent rapport with internal / external customers. 

• Responsible in SOPs, ISO, DOE, Safety & Health and local authorities’ compliance. 

• Provide excellent customer service and ensure increased in retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company’s profitability. 

• Responsible to perform any other duties as when requested by superior. 

Retail Activation & Event Coordination 

• Plan and coordinate retail activations, customer test drive programs, roadshows, pop-ups, exhibitions, and dealer marketing initiatives. 
• Oversee on-ground event execution, ensuring brand compliance and seamless customer experiences. 
• Collect and analyze post-event metrics, including footfall, feedback, and campaign effectiveness. 

Content Creation & Social Media Management 

• Create localized, high-impact content tailored for showroom display, branch social channels, and local media campaigns. 
• Develop digital content toolkits, visual assets, and post templates to empower local dealer partners in their marketing efforts. 
• Produce video, customer testimonial, test-drive highlights, vehicle delivery moments, and branch event coverage. 
• Ensure branch-generated content adheres to corporate CI/VI brand guidelines and premium positioning standards. 

Performance Marketing & Digital Execution 

• Develop and execute local performance marketing activities focused on lead generation and sales conversion. 
• Manage local campaign execution across digital and social media channels. 
• Maintain local content calendars and social media activities aligned with Zeekr’s Malaysia communication directions.
• Manage lead handling processes and customer pipeline activities via CRM.